During the ongoing management and optimuistaion phases of a solution deployment you may choose to manage that solution throughout the deployment and we will make sure that your team is well equipped with the knowledge to do so, we do of course offer flexible maintenance, support and managed services in order to drive further value for your organisation through the deployment lifecycle. Our award-winning engineering team can act as an extension of your own internal team, or alternatively, we can manage your solution for you.

Manage

Our SureFire Managed Services Framework delivers the right level of support to your business through a flexible services model that covers all aspects of solution deployment. With a technical team that has over fifty qualifications between them, including Cisco Certified Internetworking Experts (CCIEs), you can rest assured that your network is in safe hands. Our technical capabilities are enhanced by leading management and monitoring solutions, as well as our ability to host fault tolerant, hot standby systems in our secure, onsite data centre facility.

Key deliverables

When you select your support or maintenance package, you will then be given direct access to the support engineers in our Network Operations Centre (NOC). These engineers will handle any queries/ issues that you may have. If you have chosen a managed service or extended support option, our technical team will also be responsible for the ongoing management of your systems as required.

SureFire Maintainance

• Hardware break-fix and software support - Learn More

SureFire Supported

• On-demand access to our skills remotely - Learn More

SureFire Managed

• Tailored systems management - Learn More

SureFire Service Enhancements

• Point services that drive business value - Learn More

Your benefits

• Productivity: As a result of the increased protection and monitoring of your network, your risk of unplanned network downtime is reduced, allowing you to comply with your business critical Service Level Agreements (SLAs).

• Efficiency: By selectively outsourcing the solution’s management to our team of Cisco Certified experts, you will reduce the day-to-day administration hassles for your in-house team. This in turn will enable them to focus on other, more profitable, tasks.

• Cost: The costs associated with having to manage your own team of experts can be significant. By outsourcing these tasks you can not only reduce costs, but also create a platform upon which value added services, such as Managed Security, can be built.

• Versatility: Incorporating the knowledge and expertise of our Cisco-Certified engineers allows you to extend the capabilities of your IT team.