s2s offers a range of services that enable you to efficiently build a support and maintenance package that addresses your networking needs. Our support solutions empower your internal team by giving them access to both the s2s knowledge base and our team of extensively qualified engineers.

We have built a unique support offering that is based on the combination of our broad range of services that we provide as an NG Bailey Company, and the extensive experience that we have developed as a result of implementing and managing full scale solutions for our customers.

• Extensive expertise of our support team, including Cisco Certified Internetworking Experts (CCIES)

• Flexible packages that can be adapted to your requirements

• All queries are handled directly by the engineers in our Network Operations Centre (NOC)

• Includes an auditable system for tracking support requests and escalating issues as needed

• Choice of Service Level Agreements (SLAs), including 24/7 support if required

Your benefits

• Provides direct access to the award-winning expertise of s2s team

• Reduces the costs associated with having to bring specialist expertise in house

• Speeds problem identification and resolution, allowing you to recover from downtime more quickly

• Improves the productivity of your internal team by allowing them to focus on more profitable tasks