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As an NG Bailey Company, we have the depth of experience, in-house expertise and breadth of services to handle all of your network requirements. Our technical capabilities are enhanced by our internally developed network monitoring system, s2s Insight, our advanced Network Operation Centre (NOC), and our ability to host fault tolerant, hot standby systems in our secure, onsite data centre facility.
The s2s SureFire Supported Service is designed for customers who require regular access to technical experts regarding networking issues. As part of the SureFire Supported Service we provide a range of technical and monitoring solutions within a defined Service Level Agreement (SLA).
Key features of our SureFire Supported solution
- Secure password management
- Configuration storage within a secure environment
- Access to a dedicated support queue
- Flexible SLAs (8x5xNBD, 8x5x4, 8x5x2, 24x7x2, 24x7x4)
- Reactive issue resolution
- Reactive MACD (Moves, Adds, Changes and Deletions)
- Unlimited Changes (Fair usage applies)
Your benefits
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Increased productivity through selectively outsourcing your network’s management to our team experts, reducing the workload for your internal team
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Reduces the costs associated with training and managing your own teams
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Extends the capabilities of your own team by incorporating our skills and expertise
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SureFire Services 
