Many organisations have become adept at supporting customers by telephone, and their call centres provide high-quality service. Others may be better at face-to-face or e-mail interactions, depending on the nature of their business. Yet very few companies have succeeded in offering a consistently good experience at every possible customer touchpoint. At s2s, we help our customers to address these requirements by providing secure business platforms that extend customer care beyond simple phone transactions and the traditional contact centre to unique, content-rich customer-centric experiences.

Customer contact solutions

By combining our communication expertise with leading-edge technology, our customer contact solutions enable you to uniquely personalise communication with your individual customers through a variety of media including voice, Web, e-mail, and video. Our solutions:

• Secure your customer contact technology

• Enable sophisticated call routing and comprehensive contact management

• Provide intelligent routing of customer interactions (voice, web, email)

• Standardise access to customer information across your organisation

• Provide measurement tools for interaction management

Benefits

• Increases the efficiency and productivity of your customer service agents

• Enhances the overall customer experience

• Protects your customer data

• Creates consistency across your people and processes

• Increases revenues through upsell and cross-sell opportunities while decreasing contact centre costs

• Speeds the adoption of emerging customer-centric technologies